Fit to Participate – You must inform us of any existing medical conditions for anyone attending classes. For some conditions, a doctor’s note will be required before commencing classes. It is your responsibility to inform Ball Bubbas of any changes to personal information (e.g., address, telephone number, medical conditions including pregnancy etc). All information will be kept strictly confidential. By attending Ball Bubbas sessions, other than medical conditions specified on the registration form, you confirm that your child is physically fit and healthy, and you will undertake to advise us of any change. You give consent that in the event of any illness/accident, any necessary treatment can be administered. You declare that you are aware of the element of risk involved and while you accept that the instructors will take precautions to prevent accidents, you understand that they may not be held responsible for loss, damage or injury to your child.
Term Dates – Terms run throughout the year with dates available on our website (ballbubbas.co.uk) or upon request. During the second half of each term details for the following term will be issued with a specific week to rebook. If you do not confirm your place by the date stated, you risk losing your space in the class to a person on our waiting list.
Payments – We accept payment via bacs transfer. Places for each term are not confirmed until payment is received. Fees are paid termly and are due in full before the beginning of the term. Any discounts available for the term are at the discretion of Ball Bubbas and can be amended term by term.
Refunds – In the unlikely event that you need to cancel or cannot attend a term of classes once the course fee is paid, there will be a £25.00 cancellation charge. If a class is cancelled by Ball Bubbas an alternative class for that class will be offered. If a child has a legitimate ongoing medical reason for not being able to attend classes (evidence required) your account can be placed on hold, with no charge, until they are fit to participate. During the period of absence, a place cannot be held or guaranteed on return in a particular class. Ball Bubbas does not provide a refund for any classes missed during a term.
Changing Class Times – If a class becomes too small to function, we may need to merge it with another. We will give you as much notice as possible in the event of any changes. Should a class already in progress or about to start need to be cleared due to a fire alarm or other emergency, Ball Bubbas is under no obligation to refund the whole or part of the lesson. Ball Bubbas is under no obligation to refund lessons that may be missed due to local adverse weather or road traffic conditions when the venue is accessible and lessons are held, but you are unable to attend.
Parking – Vehicles are parked at your own risk. Ball Bubbas accepts no liability for any accidents, damage, loss or parking charges incurred while using the parking areas.
Valuables and Jewellery – All property left is at your own risk. Ball Bubbas does not accept any responsibility for the loss or damage of any personal possessions. Adults and children are required to remove any jewellery prior to class. Stud earrings must be removed or taped.
Class Attire – Children must attend classes in clothes that allow movement. Shorts/leggings and t-shirt are required. Please do not bring children in dresses/skirts, jeans, and clothing with fastenings such as zips, buckles, buttons etc. Instructors reserve the right to turn children away from a class if they are dressed inappropriately. Adults who are required to participate in class are requested to wear loose/comfortable attire. Trainers with non-marking soles must be worn. Hair longer than shoulder length must always be tied back.
Class Etiquette – While waiting for your class noise must be kept to a minimum. Adults are requested not to talk over the instructor during a class. For independent classes we kindly ask that parents do not interrupt and coach their children during class, this proves very disruptive to the children’s learning. Please ensure that you are punctual to each session.
Ensure children have been to the toilet and had a drink before class. No food is allowed in the sports hall area. A closed drinks bottle should be brought to class.
Smoking is not permitted inside or outside the building.
You are responsible for the safe supervision of any children you bring to Ball Bubbas classes at all times. They should be under direct supervision and not be left unattended at any time.
Parent and child classes can be very physical for both children and adults. Adults will be required to assist younger children during every class. Please note all adults participate in classes at their own risk. Siblings are not permitted to participate in any class unless they are enrolled in that class.
All gangways and fire exits must be left clear of obstructions.
Behaviour – While we strive for and attain high standards of behaviour at Ball Bubbas, we realise that there may be incidents when our behaviour policy will need to be implemented. The policy is as follows:-
- The instructor/parent will issue a warning for behaviour to the child.
- The child will be asked to have time out at the side of the class with their parent.
- The child will be required to leave for the remainder of the class.
- The child’s behaviour will be monitored over several weeks. Parents and instructors will work together to implement a behaviour plan.
- If the behaviour has not improved the child will be asked to take a break from the programme.
At each of the 5 stages, the instructor will work closely with parents to ensure the behaviour improves and the child can continue to enjoy classes with us.
Illness – If your child is unwell, please do not bring them to class. Ball Bubbas follows advice from governing authorities on illness and reserves the right to refuse admission to classes for children who are unwell.
Video and Photography – Family members and friends may take photographs or video footage; we just ask that everyone remains sensitive to the feelings of others in the class and stops filming if requested. Photos containing images of any child apart from your own should not be placed on social media platforms (please refer to our social media policy). In all cases the decision of Ball Bubbas staff is final.
Ball Bubbas forbids the right to reproduce any part of our lessons in any form. Anyone suspected of continually filming or photographing lessons for publication will be asked to stop filming and leave the course.
All Ball Bubbas logos, photography and illustrations are copyright of Ball Bubbas.
Occasionally Ball Bubbas will take photographs or videos in classes, parents will be informed prior to class, which will be used for marketing purposes. Names of children will not be included. If you do not wish images to be used in this way, please inform us by email at info@ballbubbas.co.uk
Withdrawal of Service – Ball Bubbas, may at its own discretion, refuse entry to its classes to a client if it is felt that the client’s behaviour is unreasonable.
Exclusion of Liability – In the absence of any proven negligence, lack of due diligence or breach of duty by Ball Bubbas, the participation of you or whoever you have placed in loco parentis with the purposes of attending Ball Bubbas classes, participates so entirely at your or their own risk.
Complaints and Grievances – All complaints must be made in writing to Wayne Child via info@ballbubbas.co.uk. Complaints will be dealt with within 1 week of receipt of the complaint.
Ball Bubbas reserves the right to alter, amend or revoke these conditions at any time.
Data – All personal details will only be held and used by Ball Bubbas and will not be passed on to a third person. Personal information is securely stored via our database in line with relevant legislation. Payments made via our online system are handled by merchant services, with all details held in accordance with current legislation.
By registering you agree to receive emails from Ball Bubbas, if you prefer not to receive updates, please opt-out at any time by replying STOP to our correspondence.
Complaints and Grievances – Ball Bubbas encourages any complaints or concerns to be resolved as soon as they occur. In the first incidence, this should be on a one-to-one basis with an appropriate staff member. If this is not sufficient the formal complaints procedure should be followed:
- A complaint should be made in writing to Wayne Child (Director).
- Complaints will be acknowledged and investigated within 14 days of receipt of the complaint. A response including and actions to be taken will be sent to the complainant and any other members concerned.
- If the complainant is not satisfied with the outcome an appeal should be requested.
- The appeal will be referred to Paul James (Director) who with another staff member will investigate the complaint and the response. A reply will be sent within 14 days (or longer if the matter is more complex) detailing the outcome of the investigation.
- Individuals (staff, parents or gymnasts) have the right to reply at this stage but the decision is final.
Data protection and GDPR –
Your privacy is extremely important to Ball Bubbas. We ensure robust measures are in place to keep your information secure. Our data protection officer can be contacted via info@ballbubbas.co.uk or in writing to:
Unit 27-30 Drake Mill Business Park,
Plymouth,
PL6 7PS.
Ball Bubbas collects basic information from individuals such as name, date of birth, email address, contact number, and medical conditions. This information is collected via our website, over the telephone or in person. The information given to us is only used by Ball Bubbas and is never sold on or passed to any third parties.
To attend classes at Ball Bubbas further information is required such as address and emergency contacts. You are responsible for updating this information in the event of any change.
By submitting contact information either by phone, in person or on our website you give Ball Bubbas the right to send you information about our programmes. You can opt out of our mailing list at any time by emailing STOP to any of our correspondence or by checking the box on our website at the point of enquiry.
Ball Bubbas systems ensure that all data is inputted and held electronically using a database called management.ballbubbas. management.ballbubbas has taken every reasonable precaution to ensure data is stored securely on SiteGround Hosting Ltd. SiteGround Hosting Ltd privacy and data protection policy can be found on the following link: www.siteground.co.uk/terms.htm
If paper copies of personal information is held it is in a secure locked facility in accordance with the Data Protection Act.
Personal data is held in accordance with our insurance guidelines until the child turns 21 years old. After this time data records (including personal information) will be destroyed.
We limit access to your personal information to those who have a genuine need to know it. Those processing your information are subject to a duty of confidentiality.
The only instance in which personal data will be forwarded to other agencies would be in relation to a child safeguarding incident or criminal offence. In this situation, data may be passed on to relevant child protection agencies or the Police.
Ball Bubbas is registered with the ICO and therefore follows policies and procedures as advised by them. We have robust systems in place to deal with suspected data breaches and will inform you and the ICO of any personal data breaches in line with our legal obligations.
You can contact us by telephone, email, letter or social media. We do not record calls but may log important calls or other communications on your account. Any messages sent via social media will be stored on that platform in line with their own data protection and privacy policy.
We may use communications information to compile anonymous statistical reports.
Personal information will be used to respond to a complaint. If the complaint is about another person we usually need to share the complainant’s identity with whoever the complaint is about. If the complainant does not wish for their information in this way we will try to proceed although this may not be possible.
You have the right to access any personal data held about you which can be obtained via a data access request to Ball Bubbas.
You have the right to have your data rectified if it is inaccurate. This can be completed by emailing info@ballbubbas.co.uk.
You have the right to have your data deleted, except if there is a valid lawful reason to retain it. A request to delete your data must be made to info@ballbubbas.co.uk.
Safeguarding Policy –
Ball Bubbas is committed to ensuring no child in our care comes to harm. Allegations made by a child or observations of unusual behaviour or injuries should always be acted upon and reported to the welfare officer as soon as possible.
When speaking to a child keep questions to a minimum, never promise to keep it a secret and inform them that you must report this to other people. Ensure anything you have been told is recorded in the words used by the child.
The welfare officer will ensure that concerns are recorded and investigated if necessary. They will also decide if any further action is required. Any allegations made against a member of staff or volunteer will be referred to the welfare officer and reported to the local authority designated officer.
For the most serious cases or if a child is in immediate risk details will be passed to social services or the police.
At the conclusion of any investigation, all parties will be informed of the outcome as long as this does not compromise any party’s confidentiality.
The teaching of ball sports to young children sometimes requires instructors to physically support children to ensure they learn skills correctly or for safety. If you do not wish for your child to be supported in this way you must inform us in writing. If a child requires physical support for safety reasons but consent has been withdrawn the child will not be allowed to perform the skill and an alternative will be provided.
All Ball Bubbas staff undertake child safeguarding training and an enhanced DBS check (subject to age restrictions).
Ball Bubbas welfare officer is Paul James who can be contacted on 01752 680031 or coachpj@plymouthcitypatriots.com.
If there is any uncertainty about the course of action advice can be obtained from social services or the NSPCC. Childline can be contacted on 0800 1111. The NSPCC can be contacted on 0808 800500.
All written and electronic records will be held securely in line with our data protection policy. The minimum number of people will be involved in all cases.
Any member of staff, parent/carer, or gymnast involved in disciplinary procedures has the right to appeal following the complaints procedure.